sobatjpPrivacy Policy
This page describes what we collect when you use sobatjp and how we keep that data protected. We operate a live-dealer and sportsbook platform accessible via mobile app (Android and iOS) and web browser. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), or play live-dealer tables and games on sobatjp, we collect specific information to process your requests, verify your identity, and comply with applicable law.
We take data security seriously. All personal information transmitted to sobatjp is encrypted using industry-standard TLS 1.2 or higher. Payment data is handled by PCI-compliant processors and is not stored on our servers in full form. Account balances, bet histories, and withdrawal requests are encrypted and accessible only to you and authorized sobatjp staff.
Our servers may be located outside your jurisdiction. By using sobatjp, you consent to the transfer and storage of your data on servers in multiple regions. We comply with data protection principles applicable to our jurisdiction and to our users' jurisdictions where applicable law requires. If you have concerns about cross-border data transfer, contact our support team before creating an account.
What Data We Collect and How We Use It
When you register on sobatjp, we collect your full name, date of birth, email address, phone number, and residential address. We use this information to verify your identity, prevent fraud and underage access, and contact you about account issues or service updates. Your email is your login credential; we will never share it with third parties.
When you deposit funds into your sobatjp account, we collect transaction data: the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the timestamp, and the payment processor's transaction reference. We use this data to reconcile your account balance, detect duplicate transactions, and investigate payment failures. Payment processors (e.g., the bank or fintech provider) also receive this data to process your payment; their privacy policies govern how they handle it.
When you play on sobatjp—whether live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) or slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways)—we log every bet, every outcome, every settlement, and your final balance. This data serves multiple purposes: to verify game integrity, to resolve disputes, to prevent fraud, and to generate anonymised usage statistics. We do not sell this data to third parties. We retain bet logs for a minimum of five years for regulatory and compliance purposes.
We do not sell your personal data
On sobatjp, we never sell, rent, or share your personal information with advertisers, marketing agencies, or data brokers. We share data only with payment processors (to settle transactions), law enforcement (when legally required), and our own authorized staff.
Third-Party Processors and Our sobatjp Partnerships
To operate sobatjp, we partner with several third parties. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank partners) receive your deposit and withdrawal data to execute transactions. Game providers (Allbet, CQ9, and other live-dealer studios) receive minimal data—typically just your session ID and bet amounts—to run games and return outcomes. These providers are contractually bound to protect your data and use it only for service delivery.
We also use cloud infrastructure providers to host our servers, store encrypted backups, and process account data. These providers operate under strict confidentiality agreements and are prohibited from using your data for their own purposes. Our servers may sit in data centres in Jakarta, Surabaya, or other regions; data residency is not guaranteed, and we recommend reviewing this policy if data locality is a concern for you.
Your Rights Regarding Data on sobatjp
You have the right to request a copy of all personal data we hold about you on sobatjp. You may request corrections if data is inaccurate. You may also request deletion of your account and associated data, subject to legal and financial record-keeping obligations (we must retain transaction records for regulatory purposes). Submit data requests via our help centre or by contacting support; response times are typically within 10 business days.
You have the right to opt out of promotional email communications from sobatjp at any time. Click the "unsubscribe" link in any promotional email, or use your account settings to disable email notifications. This does not prevent transactional emails (account alerts, payment confirmations, withdrawal notifications)—these are essential to account management and cannot be disabled.
Cookies, Tracking, and Account Recovery on sobatjp
When you visit sobatjp via web browser, we use cookies to maintain your login session and remember your preferences (language, video quality setting, favourite tables). These cookies are stored locally on your device and are not shared with third parties. Session cookies expire when you close your browser; persistent cookies (such as your language preference) remain until you manually delete them or they expire after 12 months.
We do not use tracking pixels, web beacons, or third-party analytics services that would profile your behaviour across the internet. We do not sell behavioural data. We collect anonymised usage statistics (how many users accessed blackjack tables in Jakarta during Liga 1 season, for example) to improve our platform, but these statistics cannot identify you individually.
Data Retention and Account Closure on sobatjp
We retain your personal information (name, email, date of birth) for as long as your account is active on sobatjp, plus a minimum of five years after account closure for regulatory and dispute-resolution purposes. Bet logs and transaction records are retained for at least five years. After five years, we may delete anonymised versions of older records, though we may retain aggregated statistics indefinitely for platform improvement.
If you close your account on sobatjp, your account will be marked inactive and you will no longer be able to log in or access funds. Any remaining balance will be available for withdrawal before closure. Your personal data will remain encrypted and retained per the retention schedule above. You cannot reopen a closed account; you must create a new account with a new email address if you wish to return.
Changes to Our Privacy Policy on sobatjp
We may update this privacy policy from time to time to reflect changes in law, technology, or business practices. We will notify you of material changes via in-app notification or email at least 14 days before they take effect. Your continued use of sobatjp after the notification period constitutes acceptance of the updated policy. If you disagree with changes, you may close your account before the new policy becomes effective.
For questions about how we handle your data on sobatjp, or to exercise your rights (access, correction, deletion), contact our support team via in-app chat or email. We provide support in English and Indonesian. Response times are typically within 24 hours during business days. Our commitment is to answer your privacy questions clearly and to protect your information with the same care we take with our own.